Penguatan Tata Kelola Pelayanan berbasis Digital Menuju Smart Village Di Desa Nania Kecamatan Baguala Kota Ambon

Abstract

Public administration services at the village level are a crucial foundation for achieving effective and accountable governance. However, Nania Village in Baguala District, Ambon City, still faces serious obstacles in administrative management, such as limited technological infrastructure, low staff competency, and minimal community participation. This community service activity aims to strengthen digital-based service governance by increasing staff capacity and implementing an electronic administration system towards a Smart Village. The implementation method uses a Participatory Action Research (PAR) approach through stages of socialization, training, technical assistance, and evaluation of the results of the implementation of a simple digital system. The results of the activity show a significant increase in the competence of village staff in operating the digital system, an acceleration of administrative service times from three to five days to one to two days, and an increase in community participation by approximately thirty percent in processing population documents. In addition, there has been a change in the mindset of staff and the community regarding the importance of transparency and efficiency in public services. This program proves that digitalization of village administration can be an effective strategy in realizing fast, accurate, and sustainable technology-based public services.